TheoryOn - Construct Details: Client power

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Client power

Construct Details:

Source (1070):

Gettman, Hilary J. (2007), "When the Customer Shouldn't Be King: Antecedents and Consequences of Sexual Harassment by Clients and Customers", Journal of Applied Psychology, 92, 757-770.
Endnote

Construct

Drag & Drop to move Antecedents of CSH: Client power

Definition:

The ability to punish or reward. Where a client has power over a women when he has control over business that is important to her or her employer.

Item(s):

. If you lost the client’s business or were moved off the project/case/etc., would your career suffer?
How important was the client to your company financially?
Did that client have the power to take his business away from your company?
Did the client have the power to take his business from you and have it assigned to a different employee within your company?
Approximately what percent of your personal business portfolio/sales/billable hours were reliant on this client?