Construct Details:

Source (6313):

Goo, Jahyun, Rajiv Kishore, and H.R. Rao (2009), "The role of service level agreements in relational management of information technology outsourcing: an empirical study", MIS Quarterly, 33, 119-145.
Endnote


Construct



Definition:

  • The approach for disseminating contractrelated information to all of the parties involved in the relationship through scheduled interaction and communication such as formal meeting and reporting.